How long does the battery last?
Up to 120 minutes on a single charge, depending on the temperature you select. Settings above 135F draw more power and reduce that. Most people get 80 to 100 minutes of real-world use per charge, and it recharges over USB-C with the included wall charger.
How do I know which size to order?
Standard fits a 25 to 40 inch waist. Extender fits 40 to 60 inches. Both are the same price. Measure where you would wear a belt, and size up if you fall between the two.
How do I use it the first time?
Open the Infraway app and gently shake the L1 to wake it up. Once it connects, secure the wrap around your waist with the heating pad against your lower back, then set your time and temperature and start the session. Full setup instructions are at theinfraway.com/welcome.
What if it will not connect?
The L1 goes to sleep after five minutes of inactivity to save battery. Give it a gentle shake to wake it and it will reconnect, which is easier to do before you put it on than after. If it is still slow, quit the app and reopen it. If that does not work, email hello@theinfraway.com and we will troubleshoot with you.
Can I really wear it under my clothes?
Yes. The L1 is under an inch thick and completely cordless, so it sits flat under a shirt or a waistband. It is made from 4-way stretch, antimicrobial far infrared fabric.
Do I need my phone to use it?
Yes. There is no on/off button on the device. The temperature and session length are set in the free Infraway app over Bluetooth, so your phone needs to be nearby to start a session or change a setting. Once a session is running you can put the phone down.
What temperature should I use?
120F to 130F for recovery and daily maintenance. 125F to 140F for warming up before activity. You set the exact degree and the exact duration in the app.
How is this different from other infrared products?
Most of them are built to be lain on. The L1 is built to be worn while you move. It is slim, cordless and controlled entirely through the app, and it runs topical and far infrared heat together rather than one or the other.
Is it FSA or HSA eligible?
It can be, with a Letter of Medical Necessity. Eligibility depends on your plan and your circumstances, so check with your administrator before you buy if that matters to your decision.
What if it does not work for me?
Satisfaction guaranteed. You have 30 days to return it for a full refund or an exchange. If an item arrives defective or damaged, we cover return shipping.